Plan, billing and cancellation
Free trial, plans, extra packs, plan changes, late payment, cancellation and the 7-day withdrawal.
You pay for the number of sends per month, not the number of contacts: contacts are unlimited on every plan. Everything is in Plan and billing (Administration area). Admins can view the plan and payments; subscribing, changing plan, buying extra packs and cancelling are done by the organization's superadmin.
Free trial
Your account starts with 14 days and 200 sends of trial, no card required. You get reminders before it ends. If you subscribe during the trial, you get 20% off the 1st month (monthly plans) or 2 months free on the yearly plan. When the trial ends without a plan, sending stops and the account stays view-and-export only for 7 days: choose a plan within that time and everything comes back as it was. After that, the data is deleted.
Plans
| Plan | Sends per month | Monthly price |
|---|---|---|
| Micro | 1,000 | R$ 19 |
| Mini | 5,000 | R$ 35 |
| Small | 10,000 | R$ 55 |
| Essential | 15,000 | R$ 75 |
| Professional | 50,000 | R$ 179 |
| Agency | 150,000 (up to 10 organizations) | R$ 399 |
Above 150 thousand sends a month, use the Custom plan. The yearly plan has a 15% discount and plans with your own SMTP, 20%. No lock-in and no setup fee.
Subscribe
- In Plan and billing, choose the plan and the cycle (monthly or yearly).
- Enter the name or company name and the CPF or CNPJ.
- You go to Asaas's secure page and pay by credit card. The card number never passes through Hermod.
- The plan is active as soon as the payment is confirmed.
Usage and extra pack
The screen shows how many sends you've used in the period. At 80% you get a warning; at 100%, new campaigns wait for the next period. Need more now? Buy an extra pack of 5, 10 or 25 thousand sends (R$ 4 per thousand), by card or Pix. The pack is valid until the end of the current period, and waiting campaigns continue on their own.
Change plan
Use Change plan. Upgrading takes effect immediately: the new limit applies right away and the difference for the month isn't charged; the new price starts at the next charge. Downgrading takes effect at the next charge. To switch between monthly and yearly, cancel and subscribe again when the period ends.
Late payment
If the payment isn't approved, you get a notice with the invoice link (you can use another card). Sending continues for now and is suspended on the 5th day of delay. As soon as the payment is confirmed, sending resumes on its own. After 60 days suspended, the account is closed.
Cancel or withdraw
- Cancel: no fee. Sending continues until the end of the period already paid and no new charge is made.
- Withdraw within 7 days: in the first 7 days after the first payment, you can withdraw with a full refund. The refund shows on your card statement according to the card issuer's timeline.
Payment history
Every payment is in the history, with its receipt, and can be exported.