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How to ask the Hermod team for help, send screenshots and follow the reply.

Updated on October 15, 2026

Didn't find the answer in the help center? Open a ticket: the Hermod team replies inside the system and lets you know by email.

Open

  1. In the menu, click Support and then Open ticket. You can also open one from the ? button on any screen: the ticket already says where you came from.
  2. Choose the topic (question, sending, billing, account or other) and write a short title.
  3. Tell us what you were trying to do, what happened and, if there is one, the error message.
  4. If you can, attach a screenshot: up to 3 files of 5 MB (images, PDF, TXT or CSV).

Open a ticket
Open a ticket

Follow up

  • When the team replies, you get an email with the answer and the ticket link.
  • Reply in the ticket itself, in Hermod. Replies to the notification email don't reach the team.
  • If the problem is solved, close the ticket. If you need help again, just reply: it reopens.

Each person sees the tickets they opened; the organization's admins see all of the organization's tickets.

Still have questions?

Open a ticket from the Support menu in Hermod: the team replies there and lets you know by email.

Open a ticket