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Step-by-step guides to set up Hermod, send your campaigns and keep your emails in the inbox.
Getting started
Start here: from sign-up to your first campaign
The full path in five steps, in the right order, to send your first campaign with good delivery.
Verify your company domain
How to add your domain, publish the DNS records at your provider and unlock sending.
Create a sender
The address shown in the campaign's "From:", with name, email and where replies go.
Contacts and sources
Import contacts and organize them in lists
How to bring a CSV or Excel spreadsheet into Hermod's own contact list, check the preview and use lists and filters.
Contact sources: own list, Dolibarr and WordPress
Where campaign contacts come from and how to connect Dolibarr or your WordPress newsletter.
List health: why some contacts are left out
How Hermod checks each source's emails, what the quality score means and when a list is put on hold.
Unsubscribes, complaints and the block list
Who stops receiving your campaigns, why, and how to reactivate someone who asked to come back.
Campaigns
Create, test and send a campaign
The five steps of the campaign editor, from audience to sending, with tests, scheduling and speed control.
Block editor and ready-made templates
Build emails with banners, columns, products, coupons and social media, starting from templates that already carry your brand.
Brand & images
Company logo, colors, font, social media and address for email templates, plus the image library and saved templates.
Understand the Dashboard: deliveries, opens and clicks
What each Dashboard number means, how to compare periods and who your hot leads are.
Email signatures
How to create the signature that goes at the end of your campaigns, with name, title, phone and logo.
Automations: birthday campaign
How Hermod prepares the birthday campaign on its own and why nothing goes out without approval.
Workflows: automated email sequences
Build the sequence once (trigger, emails, waits and paths) and Hermod sends at the right time for each contact.
Delivery and reputation
Sending rules and good delivery (why did my email go to spam?)
The limits that protect your reputation, when sending is paused and the practices that get email into the inbox.
Domain health (DMARC reports)
What Google, Microsoft and other providers report about the emails sent on behalf of your domain.
Use your own sending server
When it makes sense to add your SMTP, Amazon SES or Oracle, and how to link senders to it.
Account, team and billing
Organization, team and permissions
How to invite people, what each role can do, limits, API keys, the audit log and closing the account.
Plan, billing and cancellation
Free trial, plans, extra packs, plan changes, late payment, cancellation and the 7-day withdrawal.
My profile, password and Hermod notices
How to change your name, language and password, recover access and receive (or not) product updates by email.
Open a support ticket
How to ask the Hermod team for help, send screenshots and follow the reply.
Still have questions?
Open a ticket from the Support menu in Hermod: the team replies there and lets you know by email.